WOMAN: If you've got a minute,could I just check a couple of points about insurance?I got one policy through the post but I'd like to see if yours is better.
MAN: Fine.What would you like to know?
WOMAN: Well,the one I've got has benefits and then the maximum amount you can claim.Is that like yours?
MAN: Yes,that's how most of them are.
WOMAN: Well,the first thing is cancellation.If the holiday's cancelled on the policy I've got,you can claim ￡8,000.
MAN: We can improve on that,Ms Nash.For Greek Island holidays,our maximum is ￡10,0,i00.
WOMAN: That's good - of course our holiday won't even cost ￡1,000 together!
MAN: It's still sensible to have good cover.Now,if you go to hospital,we allow ￡600.
WOMAN: Yes,mine's similar.
MAN: And we also allow a relative to travel to your holiday resort.
WOMAN: My policy just says their representative will help you.
MAN: You can see there's another difference there.And what happens if you don't get on the plane?
WOMAN: Nothing,as far as I can see on this form.
MAN: Don't you have missed departure?
WOMAN: No,I'll just jot that down.
MAN: We pay up to ￡1,000 for that,depending on the reason.And we're particularly generous about loss of personal belongings - up to ￡3,000,but not more than ￡500 for a single item.
WOMAN: Then I'd better not take my laptop!
MAN: Not unless you insure it separately.
WOMAN: OK - thanks very much for your time - you've really been helpful.Can I get back to you? Your name is?
MAN: Ben - Ludlow.That's L-U-D-L-O-W.I'm the Assistant Manager here.I'll give you my number.It's 081260 543216.
WOMAN: But didn't phone 08126 567294?That's what I've got on the paper.
MAN: That's the main switchboard.I've given you my direct line.
WOMAN: Right,thank you...